Bianca Cash

FAQ

Order Dispatch:

Orders are typically packaged and posted between 1 - 3 business days.

Australian Orders:

Expected delivery time is between 2 - 6 business days* from time of dispatch.

Orders are either sent via Sendle or Australia Post (PO Box/Parcel Locker addresses and rural addresses) All Australian orders include tracking. 

Phone numbers are now a requirement for all orders - this is solely for the purpose of the courier/postal service - Sendle and Australia Post.

*Please note that delivery times could be extended due to ol' mate COVID-19

International Orders: 

Processing time to package and post your order is between 1 - 3 business days.

Orders are sent via Australia Post.
All international orders are posted with tracking hence the higher postage fees for all international orders. Phone numbers are now a requirement for all orders posted Australia Post.

Expected delivery time is between 6 - 15 business days*.

*Please note that delivery varies dependant of what country and region you are located in. 
Please also note that due to the rudeness of COVID-19, there could be delays with delivery (highly probable). If you're keen to use this diary from December, please order sooner rather than later to ensure there is plenty of time to get to you! 

Returns:

Please choose carefully as returns are not accepted unless your order has been damaged in transit, or is faulty.

If your order arrives damaged or faulty, please email hello@biancacash.com within five days of receiving your order. Please be sure to include a photo of the damage/fault.

Please note that refunds for change of mind orders are not accepted. This includes orders that have not been dispatched.